App / Sports
Your ace97 account runs on Upay and Bank Transfer — the two payment rails we keep active for Bangladesh. Every deposit and withdrawal starts from the same signed-in account area, so you pick a method, follow the fields shown, and the balance updates on the same screen you play from.
Putting money into your account is straightforward: open the deposit counter from your signed-in home screen and you will see the payment options available to your account right now. We keep Upay and Bank Transfer as the active rails — choose the one linked to your wallet or bank, enter the amount matching the limits shown in the counter, then confirm. The fields on that screen tell you exactly which reference number or account detail to use for the transfer.
Sign in and tap the account or wallet icon. Select Deposit from the menu that appears on your screen.
Pick the method your account supports. The counter displays the exact account details or number to send to.
Type in the amount within the limits shown. Follow the reference field instructions and confirm the transfer from your payment app.
Once the payment completes on your end, your ace97 balance updates. Open transaction history if it does not appear within the window shown.
When you want to move your balance back to your wallet or bank, open the withdrawal section from the same account area you use for deposits. The screen will list the payout methods attached to your account — currently Upay and Bank Transfer. Enter the amount you want to withdraw and confirm the destination details exactly as registered. Any verification step the platform requires at that point will appear on screen; follow only what is shown there and do not skip a confirmation field.
From your signed-in account, select Withdraw. The available payout methods tied to your account are listed there.
Choose Upay or Bank Transfer. Make sure the destination account or wallet number matches what is registered on your profile.
Input the withdrawal amount within the limits displayed. The counter shows your available balance and the permitted range.
Follow each confirmation field or identity step shown. Do not navigate away until the request is logged in your transaction history.
Before certain deposits or withdrawals are processed, your account area may display a verification step. What appears there depends on where your account is in the review cycle — we do not apply a fixed document list to every account. Open the notification or the verification banner in your account settings and read what is specifically requested for your profile. Fields and upload prompts on that screen tell you what to submit; follow them exactly as written and do not send documents through any other channel. If a field asks for identity confirmation, use only the document type listed.
A verification banner or prompt appears in your account area when a check is required. Open it to see what specifically applies to your account.
Submit only what the on-screen form requests. Do not send documents by email or chat unless the screen explicitly directs you there.
If the form asks you to confirm a payment method, use the exact Upay number or bank account registered to your profile.
After submitting, the verification status label updates in your account settings. Revisit that screen before raising a support request.
We run two active payment routes for Bangladesh accounts — Upay and Bank Transfer. Both routes are accessible from the deposit and withdrawal counter in your signed-in account. Select the method that matches your registered wallet or bank and follow the fields shown at that step. Availability of each method depends on local law and eligible regions, and the counter reflects only the options currently active for your account. If a method does not appear in your counter, it may not be available for your account tier or region at this time — check the account settings screen for any relevant notice.
Mobile wallet route. Use the Upay number registered to your ace97 account when sending or receiving funds through this channel.
Direct bank route for deposits and withdrawals. Enter the account details exactly as shown in the counter to avoid a routing mismatch.
Every transaction you initiate through the deposit or withdrawal counter appears in your ace97 transaction history with a reference number. Keep a screenshot or note of the reference your payment app generates on your end — this is the detail our support team uses to locate the matching entry in the account ledger.
Every deposit or withdrawal counter generates a transaction reference. Save this number from both your ace97 account history and your Upay or Bank Transfer confirmation screen.
Transaction history uses status labels — pending, processing and completed. Check the label before assuming a transaction has failed; pending entries are still in progress.
Open the history tab in your account area to see a full list of deposits and withdrawals sorted by date. Filter by method to isolate Upay or Bank Transfer entries.
Hold onto your payment app confirmation, the transaction reference number and the timestamp. These three details cover most support queries about a missing or delayed entry.
Security on your ace97 account starts with the domain you are using — always verify you are on ace97 before entering any account or payment details. We apply identity checks at account level so that deposits and withdrawals move only between verified payment methods and the registered account holder. Wallet ownership confirmation ensures that the Upay number or bank account on your withdrawal request matches the one on your profile. If you need to raise a concern about a transaction, our support team is reachable through the published contact route in the Help section of your account — use that channel, not a third-party contact you found elsewhere.
Before logging in or submitting payment details, confirm the address bar shows ace97. Do not access your account through a link from an unverified source or a forwarded URL.
Your account may reach a point where identity confirmation is required before a withdrawal is released. Follow only the fields shown in your account area — no additional document submission is needed beyond what the screen requests.
We match the withdrawal destination to the payment method registered at account level. If your Upay or Bank Transfer details change, update your profile before submitting a withdrawal request.
All transaction disputes and account queries go through the Help section inside your signed-in account. That screen shows the current contact options — live chat, email or the contact form, depending on availability.
These are the questions we hear most from Bangladesh accounts around deposits, withdrawals and transaction records. If your question is not covered here, the Help section inside your signed-in account has the current contact routes.
Upay and Bank Transfer are the active deposit routes on ace97 for Bangladesh. Open the deposit counter after signing in — the methods available to your account appear there. Availability depends on local law and your eligible region.
Go to the Withdraw section in your signed-in account area. Select Upay or Bank Transfer, enter the amount within the displayed limit, confirm your destination details match your registered method, then submit the request.
Check your transaction history first — a pending status means the entry is still processing. If the label does not update and your wallet confirms the funds left your account, contact support through the Help section with both reference numbers.
The deposit and withdrawal counters each display the minimum and maximum amounts for your account at the time you initiate the transaction. Follow those limits exactly — amounts outside the range shown will not be processed.
A verification step may appear when your account reaches a review checkpoint. Open the verification banner in your account settings, read what is specifically requested for your profile, and submit only the information shown on that screen.
Your ace97 transaction history holds a reference number for every entry. Keep the confirmation from your Upay app or bank alongside the ace97 reference and timestamp — those three details are what support needs to locate your entry.