App / Sports
ace97 collects and uses your information only for what is needed to keep your session running and your wallet accessible. Access to this platform and the rights described here depend on your local law and eligible region.
When you open an account on ace97, we collect the details you provide during registration — your name, contact information and any verification documents required for account access. When you make a deposit or withdrawal through Upay or Bank Transfer, we also record the transaction reference, amount and method so your account wallet reflects the correct balance. We do not sell your personal data to third parties for marketing purposes. Data we hold is used to verify your identity, process payments through the channels you have chosen, respond to your support requests and maintain account continuity across your devices. Cookies and session identifiers help us remember your logged-in state on mobile and browser, so returning to the lobby does not require you to re-enter credentials each time. We keep your data for as long as your account is active and for a retention period thereafter that satisfies our operational and legal obligations. If your account is closed, we retain only what is necessary for dispute resolution and compliance with applicable law. Availability of this platform and data processing rights depend entirely on your local law and the eligible region from which you access it.
This policy covers data we handle directly through the ace97 platform, including account creation, wallet transactions and support interactions. It does not extend to third-party services you reach from our pages, and it does not override any obligations set by your local law or eligible region.
This policy covers information you submit when you log in, update your profile or verify your identity. How you access your account and what verification steps apply depend on your region and the rules in force there.
Deposits and withdrawals processed through Upay or Bank Transfer generate records we hold in your account wallet history. These records are covered by this policy; the payment provider's own terms apply to their side of the transaction.
Usage data about which game categories or pages you visit is collected to keep the lobby relevant to your session. This data stays within ace97 and is not shared with game studios or content providers for their own marketing.
Links or integrations that take you outside the ace97 domain — including payment gateways and external game frames — fall under those services' own privacy terms. We do not control or represent those terms, so check them separately.
You have practical choices about the data we hold on your account. You can review the personal information stored against your profile by visiting the account settings area after you log in. If any detail is incorrect — your contact number, email address or payment method label — you can update it directly from the same settings page or raise a correction request through our support channel. Where your local law grants you a right to request deletion or export of your data, you can submit that request in writing through our published contact route; we will respond within a reasonable period and explain what we can action given our retention obligations. We do not make automated decisions about your account that carry legal consequences without a human review step. If you believe your data has been handled incorrectly, you can raise a complaint with us first and, depending on your jurisdiction, with the relevant regulatory body in your region.
Log in and open account settings to see the personal information and transaction history we hold. Your wallet records for Upay and Bank Transfer deposits are listed there by date.
Update your name, contact information or linked payment details directly in settings, or send a correction request to our support team if the field is locked for security reasons.
If you want to know exactly what data we hold, how long we keep it or who can access it internally, contact us through the published support route and we will provide a clear written response.
For deletion or export requests that go beyond self-service settings, submit your request in writing. We will confirm receipt and outline what is possible under our retention policy and applicable law.
If you have a question about how your data is used, want to correct a record or need to submit a formal data request, use one of the contact routes below. We handle privacy questions through the same channels as account support, so your query reaches the right team. Availability depends on local law and the eligible region from which you contact us.
Open the chat widget from the account page to raise a privacy question directly. The chat route is the quickest way to get a first response about your account data.
Send a written request to our published support email if you need a formal record of your query or are submitting a data deletion or export request. We confirm receipt in writing.
The help section inside your logged-in account area contains answers to common privacy and data questions. Check there first before submitting a request, as many queries are resolved without waiting for a response.
We apply access controls so that only the account functions that need your data can read it. Your session on mobile or browser is protected by a login credential we do not store in plain text. Cookie settings can be adjusted through your browser, though disabling session cookies will affect how the lobby remembers your logged-in state.
We hold your information for as long as your account is active, plus an additional period required for dispute resolution and compliance. When we no longer need specific data, we delete or anonymise it according to our retention schedule.
Session cookies keep you logged in as you move between game categories on mobile. Persistent cookies help the lobby load your preferences on your next visit. You can clear these through your browser settings at any time.
Login credentials are stored in hashed form. If we detect an unusual access pattern on your account, we flag it for review. You can update your password from the security section of your account settings without contacting support.
For any question about how data is stored, who accesses it or how long we keep it, use the published live chat or email route. We do not discuss account data over unverified third-party channels.
These are the questions we receive most often about how ace97 handles your personal data, your wallet records and your rights. If your question is not here, reach us through the live chat or email support route.
We collect the information you enter during registration — name, contact details and any identity documents required for your account tier. We also record transaction data when you use Upay or Bank Transfer, so your wallet history stays accurate. We do not collect data beyond what is needed for these purposes.
We do not sell your personal data. We share transaction references with payment processors like Upay and Bank Transfer only to complete the payment you initiated. Game studios that supply content to our lobby do not receive your personal information.
Log in and open your account settings. Your profile details and wallet transaction history are visible there. If you want a full export of all data we hold, submit a written request through our published email support route and we will respond with what is available under applicable law.
Yes. Submit a deletion request in writing through our email support channel. We will confirm what can be removed immediately and what we must retain for the retention period required by our operational and legal obligations. Eligibility and scope depend on your local law and region.
Session cookies keep you logged in as you move between game categories on your phone. They expire when you close the browser or log out. Persistent cookies store your lobby preferences so the next session loads faster. You can clear or block cookies in your mobile browser settings, though this will require you to log in again each visit.
Raise the issue first through our live chat or email support route. Describe the specific concern and we will review it and respond in writing. If you remain unsatisfied after our response, you may also contact the relevant data authority in your jurisdiction, depending on local law.