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These terms set out how ace97 operates, what we expect from you, and what you can expect from us — covering account access, transactions, and content use on this platform. Access to and use of ace97 depends on your local law and eligible region.
By creating and using an ace97 account, you confirm that you have read and accepted these terms in full. They apply to every action you take on the platform — opening a session, making a deposit through Upay or Bank Transfer, exploring game categories, or raising a question with our support team. We may update these terms when our services change or when legal requirements require a revision. When that happens, we will notify you through the contact address on your account before the change takes effect. Your continued use of the platform after a published revision means you accept the updated terms. If you do not agree with a revision, you may close your account before the change takes effect by contacting support. These terms are written in English for clarity. Where translation exists for reference, the English version is the authoritative one. All payment references — including Upay and Bank Transfer — describe the routes we currently make available; availability depends on your local law and the eligible regions we serve. Nothing in these terms constitutes a legal guarantee of availability. If you have questions about how a specific term applies to your account, reach out through the channels listed in the support section of this page.
Our terms draw clear lines between what we govern and what falls outside this policy. Understanding the scope helps you know where to direct questions and what protections apply to different parts of your experience.
Terms apply fully to your ace97 account — login credentials, session management across devices, account wallet balance, and your right to request corrections or closure. Any action taken while signed in falls under these terms.
Deposits and withdrawals processed through Upay or Bank Transfer are governed by these terms alongside the payment provider's own conditions. We are responsible for the instructions we publish; the payment provider is responsible for its own processing steps.
Game titles, promotional materials and editorial content on this platform are covered by these terms for personal, non-commercial viewing. You may not reproduce, redistribute or commercially exploit any content without written permission.
Game studios such as PG Soft, CQ9 and Habanero supply game content under their own licence terms. We are not responsible for third-party policies, and these terms do not override agreements you hold with payment providers or device manufacturers.
We have built straightforward routes into your account so you can act on your rights without needing to contact support for every step. Your signed-in account area shows your transaction history, personal details and communication preferences in one place. If a detail is wrong — a name spelling, an email address, a linked payment method — you can update it directly in the account settings screen, or raise a correction request through our support channel if the field is locked. Want to know what information is held against your account? Submit a data inquiry through the support form, and we will respond with a summary of the account data we hold. If you decide this platform is no longer the right fit, you may request account closure at any time by contacting support; we will confirm the closure and any remaining wallet balance process before acting. For questions about how a specific clause applies to your use of Upay or Bank Transfer, include your account reference and the relevant transaction date so we can respond with the correct context.
Open the transaction history section in your account to see deposits, withdrawals and session activity. Records are available for the retention period stated in our data handling policy.
Update your email, display name or linked payment method in account settings. For fields that require identity verification to change, follow the on-screen steps or contact support with your account reference.
If a clause in these terms is unclear, submit your question through the support form with the relevant section reference. We will respond with a clear explanation of how that clause applies to your account.
Contact our support team to close your account. We will confirm any outstanding wallet balance and the steps for its return before completing the closure. Your request is logged and actioned within the period stated in our support policy.
If any part of these terms raises a question you cannot resolve by reading this page, use one of the published contact routes below. Please include your account reference and the relevant section of the terms when you write — it speeds up the response considerably.
Open the chat icon from any page while signed in to connect with our support team. This is the fastest route for account-specific term queries, including questions about Upay or Bank Transfer transaction rules.
For detailed or document-level questions about these terms — such as a data inquiry or a correction request — use the support form in your account area. Include your account reference and the clause number you are asking about.
Send a written inquiry to our support email address, listed in the contact section of your account dashboard. Email is the right route for formal requests, including account closure and policy-change objections.
We take straightforward steps to keep your account data accurate and your session secure across the devices you use to access the platform. Here is how each area works in practice.
We collect and store the information you provide at registration — name, contact details, linked payment method. We use it to operate your account, process Upay or Bank Transfer transactions, and respond to support requests. We do not sell your data to third parties.
We use cookies to keep your session active as you move between game categories and your account wallet on mobile. You can adjust cookie preferences in your browser settings; disabling certain cookies may affect how your session resumes on return visits.
You are responsible for keeping your login credentials private. If you believe your account has been accessed without your permission, contact support immediately through live chat or the support form. We will guide you through the verification and account recovery steps.
Account data is retained for the period required by the terms and applicable rules in eligible regions. To request a data summary, a correction or deletion, contact support with your account reference. We respond within the timeframe stated in the support policy.
These are the questions we see most often about the ace97 terms and conditions. If your question is not here, use the support form or live chat to get a direct answer.
These terms apply to anyone who creates an ace97 account and uses the platform. Access and eligibility depend on your local law and the eligible regions we serve. If you are unsure whether these terms apply to you, check the eligibility section in your account or contact support.
We notify you before changes take effect, using the contact address on your account. Continued use of the platform after the published date of a revision means you accept the updated terms. You may close your account before any change takes effect if you do not agree.
Yes. Deposits and withdrawals through Upay and Bank Transfer are covered by these terms together with the payment provider's own conditions. If a question arises about a specific transaction, contact support with your account reference and the transaction date.
Open account settings and edit the fields available to you. For locked fields that require identity verification, follow the on-screen steps or submit a correction request through the support form, including your account reference so we can act on it quickly.
We hold the registration details you provided, transaction records and session activity for the retention period in our policy. Submit a data inquiry through the support form to receive a summary of what we hold against your account reference.
Contact our support team by live chat or email. We confirm any remaining wallet balance and the return process before completing closure. Your closure request is logged and processed within the timeframe stated in the support policy.