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This page sets out the legal framework that governs your use of ace97. Access to our platform, account features and transaction services — including Upay and Bank Transfer — depends on your local law and the eligible region in which you are located.
Our policy is written for the Bangladesh market and governs accounts accessed from eligible regions. Nothing here constitutes a legal guarantee of service availability — whether you can access and use ace97 depends entirely on the laws applicable in your location at the time of use. We do not represent that all features, game categories or transaction channels are available everywhere. Where your account allows transactions, those may run through Upay or Bank Transfer as configured for your region. Both channels appear in your account wallet once your region is confirmed as eligible. If a feature or service is not visible in your account, that is the authoritative signal that it is not available to you under current policy conditions. Our published terms sit alongside this legal page and together they form the complete picture of your obligations and ours. You should read both before opening or continuing to use an account. We update policy documents when our obligations or service scope changes, and the version shown on site at any given time is the version in effect. Older versions are not binding once a new version is published.
Our legal policy draws clear lines between what falls inside our direct responsibility and what sits outside it. Use the breakdown below to understand where the policy applies to your account and where it ends.
This policy covers how you create, maintain and close an account with us. It governs login conditions, session continuity across devices and the eligibility checks we run before an account becomes active in a given region.
Deposits and withdrawals processed through Upay or Bank Transfer fall within the scope of this policy. We outline what we can and cannot do once a transaction instruction leaves our system and enters a payment network.
Game titles, promotional notices and editorial content published by us sit inside this policy. We are responsible for the accuracy of what we publish. We are not responsible for interpretations made on third-party sites or social channels.
Game content from studios including PG Soft, CQ9, Habanero, Joker, Bigtime Gaming and PlayStar is delivered under those providers' own terms. Our policy does not extend to their internal data practices or software behaviour.
You hold several practical rights in relation to your account and the data we hold against it. These are not automatic features — you need to initiate them through the correct route, and response timelines depend on verification steps. First, you can review any transaction record associated with your account by opening the history section of your wallet. Each entry shows the channel used — Upay or Bank Transfer — along with the date and status. Second, if personal details on your account are incorrect, you can submit a correction request through the account settings panel. We verify changes before applying them. Third, if you believe a policy decision affecting your account was made in error, you can raise a formal query via our published support route. We treat those queries as priority items. Finally, if you want to understand what information we hold about you, you can request a summary through the same support channel. We respond within the timeframe shown in the support section of this page.
Open the wallet history section in your account to see every transaction, including the channel — Upay or Bank Transfer — date and current status.
Submit a correction through account settings. We verify the change against the information held on your profile before updating it.
Use our published support route to flag a policy concern. Queries about account restrictions or eligibility decisions are handled as priority items.
Ask us what information we hold on your account by contacting support. We provide a summary through the same channel once your identity is confirmed.
Policy questions require a clear route to the right team. We publish the contact paths below on site. Use the one that matches your query type — account-level questions go to account support, while formal policy or legal requests go to the dedicated policy contact channel.
Open the chat widget from any page on ace97 to reach our support team. For policy questions, describe your query clearly so it reaches the right team member.
Send detailed policy queries or formal requests — including data summaries or account correction requests — to our published support email address listed in the account help section.
The help centre within your account lists documented answers to common policy questions. Check there first for eligibility, wallet and scope queries before contacting the team directly.
Handling your information carefully is a core part of how we operate. Below are the four areas where we apply specific policy standards, and what each one means for your account.
We keep account and transaction records for the period required to manage your account and meet our obligations. Records associated with Upay or Bank Transfer transactions are held for the duration set out in our published terms. You can request a summary at any point.
We use cookies to maintain your session across devices — so returning to your account on a different phone does not force a full re-login. You can manage cookie preferences through your browser settings. Some session functions may not work without essential cookies.
Your account credentials are yours to protect. We do not ask for your password through any support channel. If you suspect unauthorised access, contact us immediately through live chat or email so we can review and act on your account status.
When we update this policy or our terms, the revised version is published on site and takes effect from that date. We aim to flag material changes through an in-account notice where possible. Continuing to use your account after a change is published means you accept the updated terms.
These are the policy questions we hear most often. If your question is not here, use the support routes listed above to reach us directly.
Access to ace97 depends on the laws applicable in your location and whether you are in an eligible region. We do not make legal determinations on your behalf. You are responsible for checking whether accessing and using the platform is permitted under your local law.
We hold the information you provided when opening your account, your transaction history including Upay and Bank Transfer activity, and session data used to maintain account continuity. You can request a summary of this data through our published email support route.
Open account settings and submit a correction request. Our team verifies the change before it is applied. For name or identity corrections, we may ask you to confirm your details through the verification steps shown in the account panel.
Raise a formal query through live chat or email support. Describe the specific decision you are querying and your account details. We treat policy dispute queries as priority items and review them against the terms in effect at the time the decision was made.
Transaction records — including those linked to Upay or Bank Transfer — are kept for the period stated in our published terms. That period is set to cover our operational and regulatory obligations. You can view your own records at any time in the wallet history section of your account.
The updated policy is published on site and becomes effective immediately. Where a change is material, we aim to notify you through an in-account notice. Continuing to use your account after the updated version is published means you accept the revised terms.